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How do I know which customers require support from an agent?

Every customer message that requires support from an agent is highlighted in red on your Blueprint dashboard. 
Written by Harvey Hodd
Updated 1 month ago

Once a customer has been served, you can Clear alert  (Top right) to remove the notifcation and turn the Blueprint bot back on. 

Merchant notifications are either in Slack, Google or via your current heldesk. For a deeper dive, view our How Customer Support works on the Blueprint bot. 

 

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